Most often, the COO’s role is to lead the group’s operation and logistics activities, in ways that transform the business into being a cost-effective financial institution.

The role of a COO can include all or most of the following responsibilities:

• Operations management
• IT operations management
• Product management
• Change management
• Strategy management
• Financial control

2-DAY INTERACTIVE COURSE | EXPERIENCE BASED TRAINING

KEY COURSE HIGHLIGHTS INCLUDE:

• In-depth discussion of the roles and responsibilities of the COO
• Understand how the role fits into the organisation
• Introduction of various tools and methods for developing and using the best metrics to measure cost effectiveness, operating risk, profitability, customer service quality etc.
• How to motivate and retain the right people
• Guidance in how to address internal political as well as practical challenges in executing the COO role
• How to communicate and report effectively as a

WHO CAN ATTEND

This course has been specifically designed for the benefit of:

• Existing and aspiring COOs
• Head of Operations
• Risk Managers/Director’s
• Control Function Managers

FOR COURSE SCHEDULING AND CUSTOMIZATION:
Please contact our office to discuss your specific training needs and preferred dates. Programmes can be delivered in-house or virtually, depending on your team’s requirements.

FOR GROUP REGISTRATIONS OR DIRECT PAYMENTS
If you prefer to arrange payment directly with our office (especially for group bookings or if you do not wish to process payments online), please contact us for assistance:
📞 +27 78 119 6889 | ✉️ training@lwaleadinstitute.lwacorporate.com

Our team will be happy to guide you through the registration and payment process securely.

See Terms & Conditions